Have you ever had a crucial conversation? What do you do when you realize that you feel like running away or lashing out? This book Crucial Conversations by Patterson, Grenny, McMillan and Switzler can teach you how to navigate through tough conversations.

The book shows a myriad of examples from work interactions to negotiating with your teenagers. It is the type of book that you need to study. The first takeaway I had was that I need to start with “heart”. When I realize that the conversation is starting to become filled with emotion, I need to step back and think about what I really want.

Communication breakdowns can be avoided and this book is a great resource to learn how.

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Linda H. Yates – The Image Energizer is a highly-sought Keynote Speaker, Executive Coach and Corporate Trainer. She has produced over 250 educational seminars on helping individuals and businesses uncover, realize and accomplish their goals. Author of Beyond the Clothes and the audio course and workbook 6 Steps to ENERGIZE Your Personal Brand, Linda Yates believes that NOTHING is Impossible!